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UX Research Manager
Jakarta
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About the team

Our mission is to inform decision-making across Kuncie through evidence-based insights. Our work and processes are fully integrated in the product development lifecycle, and we collaborate with cross-functional partners – from Design to Product Management, Data Analytics, Content, Business and more – to define and prioritise the highest-impact research questions. We enjoy having ownership and autonomy in a fast-paced environment and impact millions of mentees & mentors who rely on Kuncie to boost their self development and unlock their future potential. For this role, you’ll be working within Kuncie’s Research & Design team, the team that is responsible for giving recommendations, defining the right problems and delivering user-centric solutions.

About the role

Kuncie is looking for a UX Research Manager with research, communication and people management skills. We employ a variety of qualitative and quantitative methods to accomplish our goals, including surveys, behaviour analytics, usability tests, experiments and 1:1 interviews. As a UX Research manager, you’ll be setting up the UX Research practice within Kuncie’s product, content, business & growth streams. You’ll have the autonomy to collaborate with cross-functional leaders across streams to figure out what that practice should be like.

What you will do
  • Collaborate with Research & Design lead to build a high-performing team of researchers and shaping UX research team to become fully embedded in various product streams,
  • Remotely manage multiple UX researchers and Research Ops Specialist,
  • Manage the research resource allocation,
  • Manage day-to-day research activities and complex situations. Identify problems and solutions around research operations,
  • Work with designers, product managers to prioritise research opportunities & research recommendations in a fast-paced, rapidly changing environment,
  • Understand and incorporate complex technical and business requirements into research,
  • Advocate research findings to diverse audiences through written reports and verbal presentations,
  • Foster Kuncie’s working culture and principles within the group, while setting new standards in executional and operational excellence.
What you will need
  • 6+ years leading research studies and/or teams, in multidisciplinary environments within product-led organisations,
  • Minimum 1 year of experience with leading/mentoring UX Researchers, and/or running research enablement program,
  • Experience with quantitative & qualitative UX Research methods
  • Expertise in designing quantitative experiments based on hypotheses derived from qualitative research,
  • Ability to design mixed-methods processes that effectively combine quantitative and qualitative research,
  • Experience defining, goals setting, and designing research plan,
  • Excellent communication skills (written and verbal) & management skills.
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